Your Trusted Provider of Credit Card Machines and Comprehensive Payment Solutions in Malaysia

credit card machine

Introduction

Welcome to CCM, your trusted partner for comprehensive payment solutions in Malaysia. In today’s fast-paced business environment, having reliable and efficient payment systems is crucial for success. Whether you run a small shop, a bustling cafe, or a large retail chain, we provide the tools and services, such as credit card terminal machine you need to streamline your payment processes and enhance customer experience.

At CCM, we specialize in offering a wide range of payment solutions designed to meet the diverse needs of businesses across Malaysia. Our services include credit card machines, mobile payments (e-Wallets), prepaid top-up and bill collection, online payment gateways, and easy payment plans (EPP). We also offer robust internet services to ensure your operations run smoothly.

We take pride in supplying state-of-the-art Android Smart All-in-One Point of Sale (POS) terminals, which integrate multiple payment methods into a single, user-friendly device. This all-in-one solution not only simplifies your transactions but also provides valuable insights into your sales data, helping you make informed business decisions.

Our mission is to empower Malaysian businesses with cutting-edge payment technologies that enhance efficiency, security, and customer satisfaction. We understand the unique challenges faced by local businesses and are committed to providing solutions that are tailored to meet these specific needs.

Choosing CCM means choosing a partner who values your success. We offer nationwide support, ensuring that no matter where you are in Malaysia, you have access to the best payment solutions available. Our team of experts is always ready to assist you with setup, troubleshooting, and any other support you might need.

Join the many satisfied businesses that trust CCM for their payment processing needs. Let us help you take your business to the next level with reliable, efficient, and innovative payment solutions.

About Us

Company History

Founded in 2014, CCM has grown from a small startup to a leading provider of payment solutions in Malaysia. Our journey began with a vision to revolutionize the way businesses handle transactions, making them more efficient, secure, and customer-friendly. Over the years, we’ve expanded our product offerings and services to cater to the evolving needs of our clients, staying at the forefront of payment technology advancements.

Mission and Vision

At CCM, our mission is to empower businesses by providing innovative, reliable, and comprehensive payment solutions that enhance operational efficiency and customer satisfaction. We strive to be the most trusted and preferred payment solutions provider in Malaysia, committed to excellence in every aspect of our service.

Our vision is to create a seamless payment ecosystem where businesses of all sizes can thrive. We aim to be the catalyst for growth and success by delivering cutting-edge technology and unparalleled support. By staying true to our core values, we aspire to build lasting relationships with our clients, helping them achieve their business goals.

Core Values

  1. Innovation: We are dedicated to continuous improvement and staying ahead of the technological curve. Our commitment to innovation ensures that we provide the latest and most effective payment solutions to our clients.
  2. Customer Focus: Our clients are at the heart of everything we do. We listen to their needs, understand their challenges, and tailor our solutions to help them succeed. Our customer-centric approach drives us to deliver exceptional service and support.
  3. Integrity: We believe in conducting our business with honesty and transparency. Trust and integrity are the foundations of our relationships with clients, partners, and employees.
  4. Excellence: We strive for excellence in all our endeavors. From product development to customer service, we are committed to maintaining the highest standards of quality and performance.
  5. Collaboration: We believe that great results come from working together. Our team collaborates closely with clients, partners, and stakeholders to deliver solutions that truly make a difference.

Nationwide Coverage

CCM is proud to offer nationwide coverage across Malaysia. Whether you are in the bustling city of Kuala Lumpur or a remote town, we ensure that our payment solutions are accessible to you. Our extensive network of support and service centers allows us to provide prompt assistance and maintenance, ensuring that your business operations run smoothly without any interruptions.

Our Team

Our team is composed of dedicated professionals with extensive experience in the payment solutions industry. From technical experts to customer service representatives, each member of our team is committed to delivering the best possible service to our clients. We invest in ongoing training and development to ensure that our team is well-equipped to handle the latest technologies and provide top-notch support.

Commitment to Sustainability

At CCM, we recognize the importance of sustainability and social responsibility. We are committed to minimizing our environmental impact by implementing eco-friendly practices in our operations. Additionally, we actively engage in community initiatives and support local businesses, contributing to the growth and development of the Malaysian economy.

Join the growing number of businesses that trust CCM for their payment processing needs. With our innovative solutions, dedicated support, and commitment to excellence, we are here to help you succeed. Whether you need a simple credit card machine or a comprehensive payment gateway, CCM has the right solution for you. Let us be your partner in achieving greater efficiency, security, and customer satisfaction.

For more information about our services and how we can help your business, please contact us at 
[email protected]. We look forward to working with you and supporting your business growth.

Services

At CCM, we offer a wide range of payment solutions designed to meet the diverse needs of businesses across Malaysia. Our services include credit card machines, mobile payments (e-Wallets), prepaid top-up and bill collection, online payment gateways, easy payment plans (EPP), and internet services. Each service is tailored to enhance efficiency, security, and customer satisfaction, providing you with the tools necessary to thrive in a competitive market.

Credit Card Machine / Terminal

Overview of Credit Card Machines

Credit card machines are essential for businesses that want to offer their customers the convenience of cashless transactions. These devices are designed to process credit and debit card payments quickly and securely, making them a staple in retail, hospitality, and service industries.

Types of Credit Card Machines / Terminals Available

At CCM, we provide a variety of credit card terminals to suit different business needs:

  1. Traditional POS Terminals: These are standard countertop devices that connect via phone lines or internet. They are ideal for fixed locations such as retail stores and restaurants.
  2. Mobile POS Terminals: Designed for businesses on the move, these terminals use cellular networks to process transactions. They are perfect for delivery services, outdoor events, and mobile vendors.
  3. Wireless POS Terminals: These devices offer the flexibility of mobile terminals with the added advantage of Wi-Fi connectivity, providing a seamless payment experience in environments with wireless access.
  4. Smart POS Terminals: Our Android Smart All-in-One POS terminals combine multiple payment methods into a single device, offering features like inventory management, sales tracking, and customer engagement tools.

Benefits of Using Credit Card Machines

  • Enhanced Customer Convenience: Accepting card payments improves customer satisfaction by offering a quick and easy payment method.
  • Increased Sales: Customers are more likely to make purchases when they can pay with their preferred method, potentially increasing your sales.
  • Improved Security: Our terminals use advanced encryption technologies to protect sensitive card information, reducing the risk of fraud.
  • Efficient Operations: Streamline your checkout process and reduce the time spent handling cash, allowing you to focus on serving your customers.

Mobile Payments (e-Wallets)

Introduction to Mobile Payments

Mobile payments have become increasingly popular, offering a convenient and secure way for customers to pay using their smartphones. At CCM, we support various e-wallets, enabling your business to cater to the growing number of consumers who prefer this payment method.

Supported e-Wallets

We support a wide range of e-wallets, including:

  • GrabPay
  • Touch ‘n Go eWallet
  • Boost
  • WeChat Pay
  • AliPay
  • Samsung Pay
  • Apple Pay

Advantages for Businesses

  • Enhanced Customer Experience: Offer your customers a modern, hassle-free payment option that suits their digital lifestyle.
  • Faster Transactions: Mobile payments can be processed quickly, reducing wait times at checkout.
  • Increased Sales Opportunities: By accepting e-wallets, you open your business to a broader customer base who prefer cashless transactions.
  • Reduced Risk of Theft: With fewer cash transactions, your business is less vulnerable to theft and cash-handling errors.

Prepaid Top-up & Bill Collection

Services Offered

Our prepaid top-up and bill collection services provide a convenient way for customers to recharge their prepaid accounts and pay bills directly through your business. This includes mobile prepaid top-ups, utility bill payments, and other essential services.

Convenience for Customers

  • One-Stop Solution: Customers can complete multiple transactions in one place, enhancing their overall experience.
  • 24/7 Availability: Offer these services around the clock, providing added convenience for your customers.

Integration with Business Operations

  • Increased Foot Traffic: Attract more customers to your store by offering additional services, potentially boosting your sales.
  • Easy Implementation: Our systems are designed to integrate seamlessly with your existing operations, requiring minimal setup and training.

Online Payment Gateway

How Online Payment Gateways Work

An online payment gateway is a service that authorizes and processes payments for online businesses. It acts as an intermediary between your website and the financial institutions, ensuring that customer payments are processed securely.

Security Features

  • Encryption: Our payment gateways use advanced encryption technologies to protect sensitive information during transactions.
  • Fraud Detection: We employ sophisticated fraud detection tools to identify and prevent fraudulent transactions, providing an extra layer of security for your business and customers.
  • Compliance: Our solutions comply with industry standards and regulations, including PCI DSS, ensuring that your transactions are handled securely and responsibly.

Benefits for Online Businesses

  • Wider Reach: Accept payments from customers worldwide, expanding your market reach.
  • Convenience: Provide a seamless and secure checkout experience, improving customer satisfaction and loyalty.
  • Efficiency: Automate payment processing, reducing the need for manual intervention and minimizing errors.
  • Reporting: Access detailed transaction reports to gain insights into your sales and customer behavior, helping you make informed business decisions.

Easy Payment Plan (EPP)

Overview of EPP

The Easy Payment Plan (EPP) allows your customers to make purchases and pay in installments over a specified period. This service is ideal for businesses selling higher-priced items, making them more affordable for customers.

How it Works

  • Customer Selection: Customers choose the EPP option at checkout and select their preferred installment plan.
  • Approval: The transaction is approved based on predefined criteria, and the customer completes the purchase.
  • Installments: Payments are automatically deducted from the customer’s account according to the agreed schedule.

Benefits for Customers and Businesses

  • Affordability: Customers can spread the cost of their purchases, making it easier to buy higher-priced items.
  • Increased Sales: Offering EPP can boost your sales by making your products more accessible to a broader range of customers.
  • Customer Loyalty: Providing flexible payment options can enhance customer satisfaction and loyalty, encouraging repeat business.

Internet Service

Introduction to Internet Services

Reliable internet service is crucial for the smooth operation of modern businesses. At CCM, we offer robust internet solutions tailored to meet the needs of various business types, ensuring that you stay connected at all times.

Packages Offered

We provide a range of internet packages to suit different business requirements:

  • Basic Package: Ideal for small businesses that require essential internet connectivity for everyday operations.
  • Premium Package: Suitable for medium-sized businesses with higher bandwidth needs, including online transactions and streaming.
  • Enterprise Package: Designed for large businesses with extensive internet usage, offering high-speed connectivity and dedicated support.

Importance of Reliable Internet for Businesses

  • Continuous Operations: Ensure that your business operations run smoothly without interruptions caused by unreliable internet.
  • Enhanced Productivity: High-speed internet enables faster communication and efficient online transactions, boosting overall productivity.
  • Customer Satisfaction: Provide a seamless online experience for your customers, enhancing their satisfaction and loyalty.

At CCM, we are committed to providing comprehensive payment solutions that cater to the diverse needs of businesses across Malaysia. From credit card machines and mobile payments to online payment gateways and internet services, our offerings are designed to enhance efficiency, security, and customer satisfaction. By choosing CCM, you are partnering with a company that values innovation, integrity, and excellence, dedicated to supporting your business growth and success. Let us help you take your business to the next level with our reliable, efficient, and innovative payment solutions.

Target Audience

At CCM, we understand that different businesses have unique payment processing needs. Our comprehensive range of services is designed to cater to a wide variety of industries, ensuring that no matter your business type, we have a solution for you. Here are the key segments of our target audience:

Small and Medium Enterprises (SMEs)

Small and medium-sized enterprises form the backbone of Malaysia’s economy. These businesses need reliable and cost-effective payment solutions to manage transactions efficiently and enhance customer satisfaction. Our credit card machines, mobile payments, and online payment gateways are perfect for SMEs looking to modernize their payment systems and stay competitive.

Retailers

From small boutique shops to large retail chains, retailers benefit significantly from our POS terminals and payment solutions. Our systems streamline the checkout process, reduce wait times, and provide detailed sales data, helping retailers manage their inventory and make informed business decisions.

Restaurants and Cafes

In the food and beverage industry, speed and efficiency are crucial. Our payment solutions, including mobile POS terminals and e-wallet integrations, help restaurants and cafes offer quick, seamless payment experiences. Additionally, our Easy Payment Plan (EPP) allows customers to enjoy flexible payment options for higher-priced menu items or catering services.

Service Providers

Service-based businesses, such as salons, spas, and repair services, require versatile payment solutions that can handle transactions both at a fixed location and on the go. Our mobile payment options and smart POS terminals ensure that service providers can accept payments wherever their business takes them.

E-commerce Businesses

Online retailers need secure and efficient payment gateways to facilitate transactions and protect customer information. Our online payment gateways are designed to provide a smooth checkout experience, reduce cart abandonment, and support a wide range of payment methods, including credit cards and e-wallets.

Professional Services

Professionals such as doctors, lawyers, and consultants require reliable payment solutions that can handle both in-person and remote transactions. Our systems provide secure payment processing, detailed reporting, and easy integration with existing practice management software.

Non-Profit Organizations

Societies, associations, and clubs often need payment solutions for membership fees, donations, and event ticket sales. Our flexible payment options and online gateways make it easy for non-profits to manage their finances and support their cause.

Educational Institutions

Schools, colleges, and training centers can benefit from our payment solutions to handle tuition fees, book sales, and other financial transactions. Our systems offer secure, efficient, and user-friendly options to meet the needs of educational institutions.

By targeting these diverse segments, CCM ensures that we can provide tailored payment solutions that meet the specific needs of each business type, helping them to operate more efficiently and serve their customers better.

Required Documents

To streamline the application process and ensure compliance with regulatory requirements, CCM requires specific documents from different types of businesses. These documents help us verify your business identity and facilitate a smooth onboarding process. Below are the detailed document requirements for various business types:

Sole Proprietor / Partnership

For sole proprietors and partnerships, the following documents are required:

  1. SSM (Business Registration Form)
    • This is a mandatory document that confirms your business is legally registered with the Companies Commission of Malaysia (SSM).
  2. Form B & D
    • These forms include detailed information about your business operations and directors. Form B is for the business registration, while Form D contains particulars of business changes.
  3. Photocopy of all Director / Owner / Partners’ Identity Card / Passport
    • Clear photocopies of the identity cards or passports of all directors, owners, or partners involved in the business.
  4. Latest Month Bank Statement
    • A bank statement from the latest month that clearly displays the bank name, account name, and account number. Both physical and online copies are acceptable.
  5. Photo of Site Visit
    • Pictures of your business premises, including the signboard, interior and exterior views, product displays, and equipment. This helps us verify the physical location of your business.
  6. Local Council / Trading License / Business License (Optional)
    • If available, these licenses can further validate your business’s legitimacy and operational compliance.
  7. Supporting Documents such as Company Invoices / Pricelist / Catalogue (Optional)
    • These documents can provide additional proof of business operations and help us understand your business better.
  8. Tenancy Agreement / S&P Agreement (Optional)
    • If your business premises are leased, a copy of the tenancy agreement or Sale & Purchase (S&P) agreement can be included.

Limited Liability Partnership (LLP)

For Limited Liability Partnerships, the following documents are required:

  1. LLP Certificate
    • The certificate of registration for the LLP, which confirms the legal formation of your business.
  2. SSM (Business Registration Form)
    • Similar to other business types, this form confirms your LLP’s registration with the Companies Commission of Malaysia.
  3. Photocopy of all Director / Owner / Partners’ Identity Card / Passport
    • Clear photocopies of identity cards or passports for all directors, owners, or partners.
  4. Latest Month Bank Statement
    • A recent bank statement that clearly displays the bank name, account name, and account number.
  5. Photo of Site Visit
    • Photos of your business premises, including the signboard, premises, product displays, and equipment.
  6. Local Council / Trading License / Business License (Optional)
    • Any relevant business licenses can be included if available.
  7. Supporting Documents such as Company Invoices / Pricelist / Catalogue (Optional)
    • Additional documents that provide insight into your business operations and products/services.
  8. Tenancy Agreement / S&P Agreement (Optional)
    • Copies of tenancy or S&P agreements if applicable.

Sdn Bhd / Berhad

For Private Limited Companies (Sdn Bhd) and Public Limited Companies (Berhad), the following documents are required:

  1. Super Form (Section 14 & 58) or Form 9, 23, 24, 49, M&A
    • These forms provide comprehensive details about your company’s registration, directors, shareholders, and articles of association.
  2. Photocopy of all Director / Owner / Partners’ Identity Card / Passport
    • Clear photocopies of identity cards or passports for all directors, owners, or partners.
  3. Latest Month Bank Statement
    • A recent bank statement showing the bank name, account name, and account number.
  4. Photo of Site Visit
    • Photos of your business premises, including the signboard, premises, product displays, and equipment.
  5. Local Council / Trading License / Business License (Optional)
    • Any applicable business licenses can be included to support your application.
  6. Supporting Documents such as Company Invoices / Pricelist / Catalogue (Optional)
    • Additional documents that offer more information about your business operations and products/services.
  7. Tenancy Agreement / S&P Agreement (Optional)
    • Copies of tenancy agreements or S&P agreements if relevant.

Society / Association / Club

For societies, associations, and clubs, the following documents are required:

  1. Certificate of Registration
    • The certificate issued by the Registrar of Societies confirming your organization’s legal status.
  2. Copy of Rules & Regulation or Constitution
    • The document that outlines the governing rules and regulations or the constitution of your society, association, or club.
  3. Photocopy of all Director / Owner / Partners’ Identity Card / Passport
    • Clear photocopies of identity cards or passports for all directors, owners, or partners.
  4. Latest Month Bank Statement
    • A recent bank statement showing the bank name, account name, and account number.
  5. Photo of Site Visit
    • Photos of your organization’s premises, including the signboard, premises, product displays, and equipment.
  6. Local Council / Trading License / Business License (Optional)
    • Any relevant licenses that further validate your organization’s operations.
  7. Supporting Documents such as Company Invoices / Pricelist / Catalogue (Optional)
    • Additional documents that provide more insight into your organization’s activities and services.
  8. Tenancy Agreement / S&P Agreement (Optional)
    • Copies of tenancy agreements or S&P agreements if applicable.

Professional (Clinic)

For professional practices such as clinics, the following documents are required:

  1. Perakuan Amalan Tahunan
    • The Annual Practice Certificate for medical practitioners.
  2. Perakuan Pendaftaran
    • The Registration Certificate from the Malaysian Medical Council.
  3. Photocopy of all Director / Owner / Partners’ Identity Card / Passport
    • Clear photocopies of identity cards or passports for all directors, owners, or partners.
  4. Latest Month Bank Statement
    • A recent bank statement showing the bank name, account name, and account number.
  5. Photo of Site Visit
    • Photos of your clinic’s premises, including the signboard, premises, product displays, and equipment.
  6. Local Council / Trading License / Business License (Optional)
    • Any relevant licenses that further validate your clinic’s operations.
  7. Supporting Documents such as Company Invoices / Pricelist / Catalogue (Optional)
    • Additional documents that offer more information about your clinic’s services and operations.
  8. Tenancy Agreement / S&P Agreement (Optional)
    • Copies of tenancy agreements or S&P agreements if applicable.

Importance of Providing Accurate Documents

Submitting accurate and complete documents is crucial for a smooth application process. Here’s why:

  1. Verification: Proper documentation helps us verify the legitimacy of your business and ensures compliance with regulatory requirements.
  2. Speed: Complete and accurate documents expedite the application process, allowing us to set up your payment solutions faster.
  3. Security: Ensuring that all documents are accurate and up-to-date protects both your business and CCM from potential fraud or legal issues.
  4. Support: Comprehensive documentation enables us to provide better support tailored to your specific business needs.

Tips for Submitting Documents

  1. Ensure Clarity: Make sure all photocopies and scanned documents are clear and legible.
  2. Stay Organized: Keep your documents well-organized and readily available to streamline the submission process.
  3. Check Expiry Dates: Ensure that all licenses and certificates are up-to-date and valid.
  4. Provide Extras: Including optional supporting documents can strengthen your application and provide a clearer picture of your business.

At CCM, we are committed to making the application process as straightforward and efficient as possible. If you have any questions or need assistance with your documentation, our customer support team is always ready to help. Contact us at +6016-3850232 or [email protected] for more information or to start your application today.

Application Process

Applying for our payment solutions at CCM is designed to be straightforward and efficient. We aim to provide a seamless experience, ensuring that your business can start benefiting from our services as soon as possible. Below is a detailed step-by-step guide to our application process:

Step 1: Initial Consultation

The process begins with an initial consultation, where we discuss your business needs and the specific payment solutions you are interested in. During this consultation, our team will:

  • Explain the various services we offer, including credit card machines, mobile payments, online payment gateways, and more.
  • Assess your business requirements to recommend the most suitable solutions.
  • Provide information about the necessary documents and any additional requirements.

Step 2: Document Collection

Once you decide to proceed, the next step is to gather and submit the required documents. The documentation varies depending on the type of business entity (Sole Proprietor, Partnership, LLP, Sdn Bhd, Berhad, Society, or Professional Clinic). Ensure that you have all the necessary documents ready, including:

  • Business registration forms (e.g., SSM, LLP Cert, etc.).
  • Photocopies of identity cards or passports of all directors, owners, or partners.
  • Latest bank statements showing bank name, account name, and account number.
  • Photos of your business premises.
  • Optional documents like business licenses, company invoices, pricelists, catalogues, tenancy agreements, etc.

Step 3: Application Submission

Submit your completed application along with the required documents to CCM. You can do this through:

  • Our online application portal on the CCM website.
  • Emailing the documents to our designated email address ([email protected]).
  • Visiting one of our physical locations to submit the documents in person.

Step 4: Application Processing

Upon receiving your application, our team will:

  • Review the submitted documents to ensure they are complete and accurate.
  • Verify the information provided, which may include a site visit to your business premises.
  • Conduct a background check to confirm your business’s legitimacy and operational status.

This verification process typically takes a few business days, depending on the complexity of your application and the completeness of the submitted documents.

Step 5: Approval and Setup

Once your application is approved:

  • You will receive an official approval notification via email or phone.
  • Our team will arrange the installation and setup of the payment terminals or services you have selected. This includes configuring the devices, integrating the payment gateway with your online platform, and setting up any necessary software.
  • We will provide training and support to ensure you and your staff are comfortable using the new systems.

Step 6: Log-in and Password Credential Creation

After the setup, you will receive your log-in credentials and passwords for accessing the management portals of your payment solutions. This step includes:

  • Creating user accounts for key personnel.
  • Setting up security measures such as multi-factor authentication.
  • Providing guidelines on how to manage and change passwords securely.

Step 7: Reporting and Monitoring

With everything in place, you can start using our payment solutions. Our services include:

  • Real-time reporting tools to monitor transactions and sales data.
  • Monthly reports to help you keep track of your business performance.
  • Fraud prevention tools to protect your business from potential threats.

Step 8: Ongoing Support

CCM is committed to providing continuous support to ensure your satisfaction. Our support services include:

  • 24/7 customer support for any issues or questions.
  • Technician support for troubleshooting and maintenance.
  • Account management assistance for any changes or updates needed.

The application process at CCM is designed to be user-friendly and efficient, ensuring that your business can quickly access the best payment solutions available. Our team is dedicated to guiding you through each step, from the initial consultation to ongoing support, making sure your business operations run smoothly and securely. For more information or to begin your application, please contact us at +6016-3850232 or [email protected]. We look forward to partnering with you to enhance your business’s payment capabilities.

Support Services

At CCM, we understand that implementing and maintaining payment solutions is crucial for the smooth operation of your business. That’s why we offer a comprehensive range of support services designed to ensure your payment systems are always running efficiently, securely, and without interruption. Our dedicated support team is available around the clock to assist you with any issues or questions you may have. Here’s a detailed look at the support services we provide:

1. Application Submission and Processing

Our support begins right from the moment you decide to apply for our services. We assist you in gathering the necessary documents and completing the application process smoothly. Our team will:

  • Guide you through the list of required documents.
  • Provide assistance in filling out application forms correctly.
  • Offer support in uploading and submitting documents via our online portal.
  • Ensure all submitted documents meet the necessary criteria for a quick and smooth verification process.

2. Log-in and Password Credential Creation

Once your application is approved, secure access to your payment solution portals is essential. Our team will help you:

  • Create log-in credentials for your user accounts.
  • Set up secure passwords and ensure multi-factor authentication is enabled.
  • Provide detailed instructions on how to change and manage your passwords.
  • Ensure all users are familiar with the security protocols to keep your accounts safe.

3. Reporting – Payment Reconciliation Purpose

Accurate and timely reporting is crucial for managing your business’s finances. We offer robust reporting tools and support to help you:

  • Access real-time transaction data and sales reports.
  • Generate monthly reports for financial reconciliation.
  • Customize reports to meet specific business needs and requirements.
  • Understand and interpret data to make informed business decisions.
  • Resolve any discrepancies or issues related to payment transactions quickly.

4. Real-Time Reporting

Our real-time reporting tools provide instant access to transaction data, allowing you to:

  • Monitor sales and transaction volumes as they happen.
  • Track payment processing status and identify any issues immediately.
  • Access detailed analytics to understand customer behavior and preferences.
  • Make data-driven decisions to enhance business performance.

5. Fraud Prevention

Security is a top priority for CCM. We offer advanced fraud prevention tools and support to protect your business and customers:

  • Implement encryption and secure transaction processing protocols.
  • Use sophisticated fraud detection systems to identify and prevent fraudulent activities.
  • Provide guidelines on how to recognize and avoid potential security threats.
  • Offer regular updates and training on the latest security practices and technologies.

6. Potential Merchant Marketing (Join Marketing / Loyalty)

We understand the importance of growing your business and engaging with customers. Our support services include marketing assistance:

  • Help in creating and managing loyalty programs to reward repeat customers.
  • Collaborate with you on joint marketing campaigns to attract new customers.
  • Provide insights and tools for effective customer engagement and retention strategies.
  • Assist in designing promotional materials and marketing content.

7. Account Termination and Closure

If you ever need to terminate your account, we ensure the process is smooth and hassle-free. Our team will:

  • Assist in completing the necessary documentation for account closure.
  • Provide guidance on final reconciliation and settlement of outstanding transactions.
  • Ensure all data and reports are securely archived or transferred as needed.
  • Offer support to address any concerns or issues during the termination process.

8. 24 x 7 Customer Support

Our customer support team is available 24/7 to address any questions or issues you may encounter. Our services include:

  • Round-the-clock phone and email support.
  • Immediate assistance for urgent technical issues.
  • Friendly and knowledgeable support staff to guide you through any problems.
  • Access to a comprehensive FAQ and knowledge base for quick self-help solutions.

9. Technician Support

For any technical issues with your payment terminals or systems, our technician support services are always ready to help:

  • On-site support for installation, maintenance, and repair of payment terminals.
  • Remote technical assistance to troubleshoot and resolve issues quickly.
  • Regular system checks and updates to ensure optimal performance.
  • Training for your staff on how to use and maintain the equipment effectively.

10. Terminal Troubleshooting

Payment terminal issues can disrupt your business operations. Our troubleshooting support includes:

  • Diagnosing and fixing hardware or software problems with your terminals.
  • Replacing or repairing faulty equipment promptly.
  • Providing temporary replacement terminals to ensure business continuity.
  • Offering step-by-step guidance to resolve minor issues on your own.

11. Account / User Set-up

Setting up new user accounts and managing access permissions is crucial for security and operational efficiency. Our support services cover:

  • Creating and configuring new user accounts as per your business needs.
  • Setting access levels and permissions to ensure data security.
  • Training your staff on account management best practices.
  • Regular audits and reviews to maintain account integrity and security.

12. Monthly Reporting

Monthly reports provide valuable insights into your business performance. Our support includes:

  • Generating comprehensive monthly reports detailing transactions, sales, and other key metrics.
  • Customizing reports to focus on specific aspects of your business.
  • Providing analysis and interpretation of the data to help you make informed decisions.
  • Offering recommendations based on report findings to improve business operations.

At CCM, we are committed to providing exceptional support services that ensure your payment solutions operate smoothly and efficiently. Our comprehensive support, from application submission to ongoing technical assistance, is designed to meet your business’s unique needs and challenges. Whether you need help with troubleshooting a terminal issue or assistance in creating a marketing campaign, our dedicated team is always ready to assist you.

We believe that our success is tied to your success, and we strive to provide the best possible support to help your business thrive. For more information about our support services or to get assistance with your payment solutions, please contact us at +6016-3850232 or [email protected]. We look forward to partnering with you and supporting your business’s growth and success.

Frequently Asked Questions (FAQ)

General Questions

Q: What services does CCM offer?

A: CCM provides a wide range of payment solutions, including credit card machines, mobile payments (e-Wallets), prepaid top-up and bill collection, online payment gateways, easy payment plans (EPP), and internet services. We cater to various business types and sizes, ensuring secure and efficient payment processing.

Q: How do I apply for CCM’s services?

A: Applying for our services is simple. You can start by contacting us for an initial consultation, where we will guide you through the necessary steps and required documents. You can submit your application and documents online, via email, or in person at one of our locations.

Q: What documents are needed to apply for payment solutions?

A: The required documents vary based on your business type. Generally, you’ll need business registration forms, identity proofs of directors/owners, the latest bank statements, and photos of your business premises. Specific requirements for different business types are detailed on our website.

Q: How long does the application process take?

A: The application process typically takes a few business days, depending on the completeness of the submitted documents and the verification process. We strive to process applications as quickly as possible to get you set up and running without delay.

Credit Card Machines

Q: What types of credit card machines does CCM offer?

A: We offer a variety of credit card machines, including traditional POS terminals, mobile POS terminals, wireless POS terminals, and smart POS terminals. Each type is designed to meet different business needs, from fixed locations to mobile businesses.

Q: How do I choose the right credit card machine for my business?

A: Our team will help you select the most suitable credit card machine based on your business operations, transaction volume, and customer preferences. We consider factors such as mobility, connectivity, and additional features like inventory management.

Q: What are the benefits of using a credit card machine?

A: Using a credit card machine enhances customer convenience, increases sales, improves security, and streamlines your checkout process. It allows you to accept various payment methods, reducing reliance on cash and minimizing errors.

Mobile Payments (e-Wallets)

Q: Which e-wallets are supported by CCM?

A: CCM supports several popular e-wallets, including GrabPay, Touch ‘n Go eWallet, Boost, WeChat Pay, AliPay, Samsung Pay, and Apple Pay. This allows you to cater to customers who prefer cashless transactions.

Q: How do mobile payments benefit my business?

A: Mobile payments offer faster transactions, enhanced customer experience, and increased sales opportunities. They reduce the risk of theft associated with cash handling and provide a modern payment option that appeals to tech-savvy customers.

Q: Is it difficult to set up mobile payment options?

A: Setting up mobile payment options is straightforward with CCM. Our team will assist you with the setup process, ensuring your systems are integrated and ready to accept mobile payments quickly and efficiently.

Online Payment Gateway

Q: What is an online payment gateway?

A: An online payment gateway is a service that authorizes and processes payments for online businesses. It acts as an intermediary between your website and financial institutions, ensuring secure and efficient transaction processing.

Q: How secure are CCM’s online payment gateways?

A: Our online payment gateways are highly secure, using advanced encryption and fraud detection technologies to protect sensitive information. We comply with industry standards and regulations, such as PCI DSS, to ensure the highest level of security.

Q: What are the advantages of using an online payment gateway?

A: Using an online payment gateway allows you to accept payments from customers worldwide, provides a seamless checkout experience, automates payment processing, and offers detailed transaction reports for better business insights.

Easy Payment Plan (EPP)

Q: What is the Easy Payment Plan (EPP)?

A: The Easy Payment Plan (EPP) allows customers to make purchases and pay in installments over a specified period. It is ideal for businesses selling higher-priced items, making them more affordable for customers.

Q: How does EPP work?

A: Customers select the EPP option at checkout, choose their preferred installment plan, and complete the purchase. Payments are automatically deducted from the customer’s account according to the agreed schedule, making it convenient and manageable.

Q: What are the benefits of offering EPP to my customers?

A: Offering EPP makes high-priced items more affordable, increases sales, enhances customer loyalty, and attracts a broader customer base. It provides financial flexibility for customers, encouraging them to make larger purchases.

Prepaid Top-up & Bill Collection

Q: What prepaid top-up and bill collection services does CCM offer?

A: CCM offers services for mobile prepaid top-ups, utility bill payments, and other essential services. These services provide added convenience for your customers, allowing them to complete multiple transactions in one place.

Q: How can my business benefit from offering these services?

A: Offering prepaid top-up and bill collection services can increase foot traffic, boost sales, and enhance customer satisfaction. It provides a one-stop solution for customers, making your business a convenient destination for their needs.

Q: Is it easy to integrate these services into my existing operations?

A: Yes, our systems are designed to integrate seamlessly with your existing operations. The setup is straightforward, and our team will assist you in implementing these services efficiently.

Internet Service

Q: What internet services does CCM provide?

A: We offer a range of internet packages tailored to different business needs, from basic connectivity for small businesses to high-speed, high-bandwidth options for large enterprises.

Q: Why is reliable internet service important for my business?

A: Reliable internet service ensures continuous operations, enhances productivity, supports online transactions, and improves customer satisfaction by providing a seamless online experience.

Q: How do I choose the right internet package for my business?

A: Our team will assess your business requirements and recommend the most suitable internet package based on factors like bandwidth needs, the number of users, and the types of activities conducted online.

Support Services

Q: What support services does CCM offer?

A: CCM offers comprehensive support services, including application submission assistance, log-in and password creation, real-time reporting, fraud prevention, marketing assistance, account termination, 24/7 customer support, technician support, terminal troubleshooting, account/user setup, and monthly reporting.

Q: How do I contact CCM for support?

A: You can contact our support team 24/7 via phone at +6016-3850232 or email at [email protected]. We also provide support through our online portal and physical locations.

Q: What should I do if I encounter a problem with my payment terminal?

A: If you encounter any issues with your payment terminal, contact our technician support team for immediate assistance. We provide on-site and remote support to diagnose and resolve problems quickly.

At CCM, we are committed to providing top-notch support and comprehensive payment solutions tailored to your business needs. If you have any additional questions or need further assistance, please don’t hesitate to reach out to our dedicated support team. We are here to help you every step of the way, ensuring your business operations run smoothly and efficiently.

Contact Us

At CCM, we are dedicated to providing you with the best payment solutions and support services to help your business thrive. Whether you have questions about our products, need assistance with your application, or require technical support, our team is here to help. Please feel free to reach out to us through any of the following methods:

Address

Our headquarters is located in the vibrant city of Kuala Lumpur. You are welcome to visit us for in-person consultations or to submit your documents directly.

Address: Bandar Sri Damansara, Kuala Lumpur, Malaysia

Email

For general inquiries, application submissions, or support requests, you can email us. Our team strives to respond to all emails promptly, ensuring you get the assistance you need as quickly as possible.

Email: [email protected]

Phone

For immediate assistance or to speak directly with one of our representatives, you can call us. We are available to answer your questions and provide support over the phone.

Phone: +6016-3850232

WhatsApp

For convenience and quick communication, you can also reach us via WhatsApp. Whether you have a quick question or need detailed support, our team is ready to assist you through this messaging platform.

WhatsApp: +6016-3850232

Business Hours

We understand that businesses operate at all hours, which is why we offer 24/7 customer support. No matter when you need us, we are here to help ensure your payment systems are always up and running.

Customer Support: 24/7

Thank you for choosing CCM as your payment solutions provider. We look forward to serving you and helping your business succeed. If you have any questions or need further assistance, please do not hesitate to contact us through any of the methods mentioned above.

Conclusion

Thank you for considering CCM as your trusted partner for comprehensive payment solutions in Malaysia. We understand that the success of your business relies on efficient, secure, and customer-friendly payment systems, and we are committed to providing you with the tools and support needed to achieve this.

By choosing CCM, you are partnering with a company that values innovation, integrity, and excellence. Our wide range of services, including credit card machines, mobile payments, online payment gateways, prepaid top-up and bill collection, easy payment plans (EPP), and robust internet services, ensures that we can meet the diverse needs of businesses across various industries.

Our mission is to empower businesses with cutting-edge payment technologies that enhance operational efficiency and customer satisfaction. We are dedicated to staying at the forefront of payment technology advancements, ensuring that you always have access to the best and most secure solutions available.

Our commitment to customer service is unmatched. From the initial application process to ongoing support and maintenance, our team of experts is here to guide you every step of the way. We offer 24/7 customer support, real-time reporting tools, fraud prevention measures, and technician support to ensure that your payment systems are always running smoothly.

We believe that our success is intrinsically linked to your success. By providing reliable and innovative payment solutions, we aim to help your business grow and thrive in today’s competitive market. Join the many satisfied businesses that trust CCM for their payment processing needs and experience the difference our solutions can make.

If you have any questions, need more information, or are ready to start your journey with CCM, please contact us at +6016-3850232 or [email protected]. We look forward to partnering with you and contributing to your business’s success. Thank you for choosing CCM – your trusted partner in payment solutions.