Singapore Airlines compensates passengers for a turbulent flight

Singapore Airlines said that it has offered compensation to passengers who were on a flight that experienced severe turbulence last month, which resulted in dozens of injuries as well as one fatality.

The airline announced that passengers with minor injuries will receive a $10,000 offer, while those with severe injuries can negotiate an offer tailored to their needs.

The statement added that “passengers who are medically assessed to have sustained serious injuries and require long-term care as well as financial assistance will be offered an advance payment up to $25,000 for their immediate needs.” This amount would form part of the final settlement.

The airline said that the sudden and extreme turbulence occurred over Myanmar, causing a 73-year old passenger to die of suspected heart attacks. Dozens were also injured. The flight was diverted to Bangkok, Thailand.

The passengers said that crew members and those who were not strapped into their seats left the floor and hit the ceiling of the cabin, which cracked in some places. The Bangkok hospital that treated passengers reported spinal cord, skull and brain injuries.

According to the airline, as of June 4, which was more than two full weeks after the flight on May 20, 20 passengers still received medical treatment in Bangkok hospitals. The airline did not immediately respond to a request asking for an updated number.

Singapore Airlines announced that it would reimburse all passengers for the cost of their tickets and provide compensation to those who were delayed in accordance with EU or British regulations.

According to a preliminary report from Singapore’s Transport Ministry, a sudden change in gravity and a 54 metre (177 foot) drop in altitude likely caused passengers and staff to become airborne.

The plane had likely been flying over an area with “developing convective activities”, which is a term for developing bad weather.

On the flight, there were 211 passengers including Australians, British, and Singaporeans. There were also 18 crew members.

Seatbelts have been brought to the forefront by this incident. Airlines allow passengers to remove their belts under normal conditions but recommend they leave them on.

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